سياسة الاسترجاع والاستبدال ​

At Vndro.com, we are committed to ensuring your satisfaction with our products and services. To facilitate a smooth return and exchange process, please review the following conditions:

1. Stationery, Cleaning Products & Materials

• Items may be returned or exchanged within 14 calendar days of receipt.

• Products must be unopened, unused, and in their original packaging with all tags attached.

2. Food & Beverages (Perishable Items)

• Due to their perishable nature, returns or exchanges must be requested within 1 day of delivery .

• Items must remain sealed, unopened, and in their original packaging to qualify for a return or exchange.

3. Electronics & Electrical Appliances

• Returns and exchanges are accepted within 14 calendar days of receipt, provided items are unused and in their original packaging with all tags attached.

• Please follow the manufacturer’s installation guidelines to prevent damage.

• If operational issues arise after use, please contact the warranty provider directly for support.

4. Custom-Made Products

• Customized products (e.g., tailored or printed promotional materials, custom prints on fabrics/papers, commissioned fabrications, or specific product sizing) are non-refundable and non-exchangeable once the initial sample is approved.

• The company will only replace a custom-made product if the final version significantly deviates from the specifications outlined in the approved sample .

• We strongly recommend reviewing and approving the sample carefully to ensure it meets your expectations.

Important Notes

• Returns or exchanges may be denied if the items do not meet the stated conditions.

• Shipping costs for returns and exchanges will be the customer’s responsibility, except in cases where the return is due to an error on our part .

For further assistance or to initiate a return or exchange, please contact our customer support team .